Return Material Authorizations in OM
Order Management provides sophisticated tracking of your return material authorizations (RMA). Returns from a customer occur for a variety of reasons including damage, shipment error, or sampling. Return material processing functionality enables you to manage customer expectations while controlling inventory receipts and customer credit processing.
Here let us perform this RMA in 2 possible ways:RMA from the same Sales Order
Step 1: Create a Item. (RMA Item here)
NAV: Items> Master Items
Give the List price in Purchasing tab
Make sure that Returnable option is checked under Order Management tab as below.
Step 2: Create Transaction type in OM
Responsibility: Order Management Super User
NAV: Setup > Transaction types > Define
Create Return Line type transaction and change the below fields as given
Order Category : Return
Transaction type Code: LINE
Save and Validate Workflow
Assign the Line transaction type to the Mixed transaction type as below.
Query your Mixed Transaction type and click on Assign Line flows.
Add your Line type by giving Process name and start date.
Process name: Line Flow - Return for Credit with Receipt
Give OK, save and Validate workflow
Step 3: On hand Quantity
Make sure that the Item has enough quantity (100 here) in the Sub inventory. (ware house).
Step 4: Create Sales Order
Responsibility: Order management super user
NAV: Orders, Returns > Sales order
Create a Sales Order taking Order type as Mixed for 5 quantities as below. (Tesco_Mixed here)
Book, Pick and Ship the order and make sure that the order line is closed.
Now Check the On hand quantity of the item
You will find 95 here as you have shipped 5 quantities to the customer
Step 5: Creating Returns (RMA)
Now assume that you have returns from your customer for some reason
Query the Actual sales order (1000) and click the Line items as below
Create new line items for the same item, price and change the line type to Return line type.
Let’s assume that we have returns for 3 quantities from 5.
Note the Quantity become negative once you create the line type as return type.
Save and now the status becomes “Awaiting Return” as below. (Means that we have 3 items returned from the customer)
Step 6: Receiving the Returned quantity
NAV: Receiving > Receipts
Go to Customer Tab and give your RMA number (Sales order number)
Check the Check box and save. (received to Stores Sub inventory here)
Note that you have received the quantity
Now check the On hand quantity of the Item.
You will find 95 in FGI and the returned 3 in your Stores as below.
3 in Stores sub inventory as you have received the returns to that particular sub inventory.
Check the Line order status for Order (1000) and note that it will be “Returned”
Now run the Work flow Back ground process report as below.
Now Query the Sales order and check the order line status and now it will be as “Closed”
2.RMA from different Sales Order
Step 1: Create Transaction type in OM
Create the Header transaction type as below and make sure that you create the Document sequence number for the transaction type.
Click on Assign Line flows and assign the return line type as below.
Save and validate the workflow.
Step 2: Create Sales order for the same Item used in the above method.(RMA Item)
Select the Order type as Standard as you book the normal sales order for 5 quantity.
Make sure that the Line item is closed (Means the item is shipped to the customer).
Step 3: Copy the sales order with Return transaction type
Go to the above Sales order (606) and Click on “Actions” and “Copy”.
Go to Quick Copy tab and Change the transaction type to “Return type”, No. of copies to 1.
Go to copy Lines tab select the Line type to “Return Line type” and enter the "Return Reason", then say “OK”.
Note that a new sales order has been created with Return Transaction type. (Here 5501)
Now Query the newly created return type Sales order Number. (5501)
Now check the Line item in the order and the quantity will be in Negative sign(-5), which means that the customer has been returned the items.
Line status will be “Entered”.
Note the Returns Tab where we can see the reference sales order number (606) created earlier.
Save the line and the status changes to “Awaiting returns”
Step 4: Receiving the Items
NAV: Receiving > Receipts
Give the RMA number (Sales order no.), check the line item type and find
Receive the returned quantities to the Inventory
Now the status of the Returned sales order (5501) will be closed.