Forms Personalizations Not Visible in Oracle Apps

Symptoms

 On 12.1.3:
The Forms Personalizations made on the Service Request Form are not visible.
The Personalizations are active and working, but it is not possible to see them and maintain the Personalizations.

Steps:
- Open Service Request form
- Help - Diagnostics - Custom Code - Personalize

Cause

In new versions of the Personalizations form FNDCUSTM.fmb, there is a new field called Key.
The personalizations form (FNDCUSTM.fmb) now has two modes. When the form is displayed, the 'FND: Enable Industry Editing' profile value is checked. If the profile is set to Yes, only personalizations that have a value for the KEY column will be displayed. If the profile is set to No or not set at all, only personalizations that have a null value for the KEY column will be displayed.

Solution

When creating Forms Personalizations, make sure the profile option
'FND: Enable Industry Editing'
is set to No or Null